70% of the world’s call center outsourcing is done in India. This makes India a popular destination for call center problem and solutions. India has the technology and knowledge to suit the needs of global enterprises of all sizes and industries.
There are many advantages of outsourcing call center services in India. Key advantages are the increase in efficiency, superior customer service, and more at lower costs.
The desire for a wide range of call center outsourcing solutions has led to the establishment of hundreds of outsourcing call centers in India. Call center solutions for small businesses neutralize the playing field between start-ups and large corporations.
If you are looking for the top call center customer service solution provider company in India, you have come to the correct spot.
We’ve gathered a list of India’s top 5 call center outsourcing solution providers.
1. Aavaz
Aavaz is a one-stop-shop for all of your telephony requirements, offering users low-cost incoming, outbound, and mixed call center systems. With decades of expertise dealing with organizations of all kinds, it is a well-known name in the customer service industry.
Aavaz provides customizable call center solutions, including incoming, outbound, and hybrid call center systems. It includes a plethora of features geared to the specific requirements of marketing, sales, and customer care departments.
With Aavaz, call center problems and solutions are a piece of cake.
2. CallHippo
CallHippo offers call center outsourcing solutions that streamline customer communication and overall business productivity. CallHippo offers a suite of call center solutions for small businesses to help users increase productivity and guarantee fundamental operations are executed correctly.
CallHippo’s automation decreases the requirement for your workers to undertake repetitive operations even further. This enables firms to concentrate on more vital activities, use creative problem-solving talents, and reduce human errors.
3. Five9
Five9 provides users with call center outsourcing solutions that allow customer care employees to work from any location. It is completely customizable and is intended to satisfy the demands of businesses of all sizes and sectors.
Five9 is an ideal alternative call center outsourcing solution for small businesses. The solutions are rapid, dependable, economical, and simple to use.
4. Freshcaller
Freshcaller is a call center software solution offered by Freshworks, a well-known and trusted company in the business solutions sector. Freshcaller is a cloud-based system that is both simple and innovative. It is simple to use for businesses of all sizes and technological competence levels.
Freshcaller is a low-cost cloud-based call center training service that helps organizations interact with customers. It also interacts with a variety of CRM and helpdesk programs, allowing sales and support teams to work in tandem.
5. Zendesk Talk
Zendesk Talk is a cloud-based customer assistance software that is simple to use and accessible from any place or device. When your agents utilize Zendesk Talk, they will have access to a complete client history as well as advanced features like call recording and automatic ticket creation.
The software is intended to improve your customer service process by reducing unnecessary processes, allowing your agents to concentrate on solutions, conversions, and clients rather than workflow bottlenecks.
Conclusion
Outsourcing call center solutions in India is beneficial for both large enterprises and small firms, who confront considerable variations in maintaining high-end infrastructure and large personnel pools.
The extensive range of outsourced call center services provided by the Indian contact center ensures that the resources employed in the overall business operations are managed efficiently at all levels.
Modern technology has made call center solutions for small businesses possible. If you’re seeking solid yet reasonable call center software, get in touch with Aavaz.
Aavaz Free PBX offers customized call center outsourcing solutions that fit your present and future company demands. Whatever you business needs, there is an Aavaz for you.