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Benefits of Using Cloud PBX

In recent years, cloud PBX phone systems have grown in popularity. Many businesses value the flexibility to add a robust phone system with all of the features and capabilities they require without having to install or maintain any equipment.

 

Before deciding whether a cloud PBX system is suitable for your business, it is important to understand exactly what a cloud PBX system is and what its benefits are. 

 Modern companies rely on network communications for their agility and versatility when it comes to collaborating and developing new businesses. These solutions are usually very low maintenance and can be linked to other cloud-based tools to improve the experience.

 

Cloud-hosted PBX (Private Branch Exchange) systems are a VoIP (Voice over Internet Protocol) service providing the services that unified communications equipment normally would; without the necessity for hardware installation. These systems cost less and have a degree of flexibility that can’t be matched by many other VoIP and traditional communication solutions.

Cloud PBX: Run Business Phone System Using Cloud Services | EPC Group

 

About 75% of companies globally have shifted to some sort of cloud based service or platform. Cloud telephone system benefits cover businesses of all sizes, from startups to large global companies. Many offer advanced unified communication features that companies got to succeed, within the fast paced business environment of today. within the past, businesses had to believe the utilization of physical and on-site equipment, (such as PBX cabinets) for phone systems and applications. Now, with the increasing shift to the cloud, these systems and applications are often stored safely in off-site data centers.

What is Cloud PBX?

Cloud PBX, sometimes referred to as hosted PBX or virtual PBX, is an IP-based PBX service that is delivered and accessed entirely via the internet. Rather than storing software on a server like traditional systems, cloud PBX stores all software and data in the cloud.

How Does Cloud PBX Work?

Cloud PBX works by connecting all of your devices to your cloud based phone platform. you would like a VoIP system to use your cloud PBX, which is why most VoIP providers include the utilization of their virtual PBX with a subscription to their services.

 

PBX systems stand out due to the very fact that the servers are globally distributed. With this type of geographical redundancy, disasters cause far less trouble, and when one server location goes down, there are others to support the load. Reliability is significant for companies converting from a standard telephone system to employing a cloud PBX phone system but scared of outages.

 

This type of system is additionally very convenient when unifying the communications of a worldwide enterprise. With cloud PBX, all offices can use an equivalent communications system, even once they are many miles apart. Despite this versatility and functionality, hosted PBX systems still maintain all of the conveniences which will be found with standard PBX systems. Although, cloud PBX has some excellent scalability also .

 

Benefits of Cloud PBX:

  1. Significant cost savings: Cloud PBX is not bound by geography, which might result in significant cost savings for enterprises such as call centres that handle a high volume of long-distance calls. This means that your complete company, regardless of location, may integrate their communication infrastructure into a single system, making internal calls appear to be internal calls. The several call options that allow unlimited calls to mobile phones will result in a significant reduction in typical call costs.
  2. Save time: Cloud PBX makes setup  quick and easy. Deployment is usually instantaneous. It is implemented in a graphical user interface accessible from a desktop computer. Since everything is software-based, adding a phone line or 20 new lines typically takes a few minutes (or clicks). In addition, service providers typically have a dedicated team of experts who work 24 hours a day to avoid downtime, saving you time in server maintenance and equipment upgrades.

 

  1. You’ll still maintain your old/existing phone system: For businesses that don’t want to disrupt their existing solution and still want to enjoy the advantages of the cloud PBX during a new city or branch office, you’ll still benefit do that because it are often easily integrated with any system or device with some simple clicks.

 

If your system supports VoIP, you don’t even got to buy any additional hardware. Cloud PBX can interface with any existing infrastructure supplying you with more flexibility on how you route your calls. Cloud PBX are often configured to permit users on both systems to call one another and for users of legacy PBX to form calls via cheaper VoIP routes. this will be beneficial if you would like to stay your in-house PBX but even have access to trunk lines at affordable prices, giving your office a wider reach.

 

  1. Flexibility: With Cloud PBX, you may join from anywhere in the world using your VoIP phone, a smartphone with VoIP software, or any desktop PC. Now, your workers may work from home or even abroad at any time, using their choice device and the same office number. You can transfer office calls from your desk phone to your softphone and answer them while on the move. The ability to connect virtual or toll-free numbers to your cloud PBX and accept calls regardless of whether you are on a remote site or in your off-site office is another benefit of flexibility.

 

  1. Extensions: Even if you are using basic equipment, you are no longer limited to the functions of your phone or  local private branch. The 

 Cloud PBX gives you  access to all the features of your service provider at no additional cost. These features include call control, voice menus, time conditions, and call recording. It is typically available in the web portal where new features are added and are updated whenever existing features are updated.

 

  1. High-Quality Voice Calls: With improved Quality of Service (QoS) schemes, better compression rates and high internet speeds, speech v ia the web has improved tremendously.

 

Cloud PBX can now offer you top quality calls over the web with voice prioritisation and other packet loss resilience schemes. Many service providers now have their dedicated Fiber Broadband, 4G or ADSL networks which suggests that QoS schemes are often applied holistically from the headquarters to the subscriber guaranteeing excellent quality voice calls.

 

  1. 7. Scalability: Businesses constantly expand and contract. You need a system that can scale up or down in response to your business needs during periods of expansion or recession.

 

As your demand increases or drops, Cloud PBX can effortlessly scale to suit your consumption capacity. You can begin with a few lines and build your user base as your company grows. Seasonal enterprises can take advantage of cloud PBX’s scalability by adding new lines shortly before a big event or festival and then decommissioning them as soon as the event is done.

 

  1. Improved disaster recovery: Reliability is a major concern for organizations migrating to cloud PBX systems. Unlike traditional systems that rely on solid copper wire, which is vulnerable to  vandalism, local hardware failures, or power outages, cloud PBXs rely on the Internet and are typically managed by  service providers. 

 Service providers typically have a highly redundant infrastructure with dedicated resources and servers in different cities connected to several carriers around the world. Failover is automatic and software-based. This means that in the event of a natural disaster, you can start your server in seconds and use redundant routes  instead of individual copper wires.

 

  1. Report Analysis and Real-time Monitoring: Cloud PBX systems offer you access to real-time statistics and monitoring of all the activities in your PBX including ongoing or missed calls, active or available agents, call rates, subscription costs through an internet portal accessible on a desktop or mobile.

 

As a business owner, you’ll analyse employees by performance, view instant call recordings and make an informed decision just by viewing the varied reporting tools on your cloud PBX. The reporting tool not only collates data but also organises and presents the knowledge using statistical tools like mean, pie chart, bar charts, and other graphs that make usage analysis easy to grasp .

 

Conclusion :

 Companies interested in cloud PBXs will be amazed at the number of possibilities that traditional telephony or PBX-based business VoIP systems may not offer. Employees can work remotely or join meetings on the move. There are many robust features that extend the analytics and calling capabilities. 

 This is a great type of unified communications for low budget businesses. In the era of working from home, you can’t keep up with your old PBX. Traditional telephone systems cost more than you save.