Quality assurance is an essential part of the contact center operation. ...

Globally, 74% of the companies believe that patron services should be ...

Global labor laws have become quite strict in working for normal ...

In almost every part of the world, call centers for healthcare ...

Outsourcing customer support solutions is no longer just an option for ...

Energy and utility service providers have been experiencing unprecedented challenges due ...

Data-driven recruiting is a process of selecting new employees in a ...

Here’s a stat in support of the topic we are here ...